Letter from an Angry Customer to Bank Who was Asked to Submit Information in the Credit Form
I was really shocked to read the form and came to the conclusion that to submit all the details required by you is nothing but sheer humiliation. I have been in business for the last ____________ (Years) and my turnover has always exceeded ____________ (Amount) a year.
I have been borrowing from banks and repaying them in time. Never before has any one of them questioned my honesty or creditworthiness. I needed the loan from you for a very short period for which I could provide a suitable guarantee but the questionnaire has just shocked me.
Rather than replying to the questionnaire on my life history which you insist I must do, I would very much prefer to close my account with you.
I may add that some of the details asked by you are none of your business. I would, therefore, shift my account to a bank which does not doubt my honesty or creditworthiness.
I may add that in your despicable credit form you have perhaps forgotten to seek information on such things as the minutiae of me and my forefather’s existence.
Reply to the Angry Customer
We are in receipt of your letter which we consider as very frank. Naturally you deserve an equally frank reply.
I am sorry that you have just misunderstood our intention. The credit information form is just a routine procedure which is sent to any customer loan from us for the first time for business. We believe this procedure benefits the customer as well as the bank.
Before granting a loan we would naturally like to understand a customer’s business thoroughly and the more information he provides the easier it becomes for us to grant him loan without delay. Sometimes this information leads us to make our terms and conditions more convenient for the customer.
We hope that you now understand the spirit in which the credit information form was sent. We may add that whatever information is provided to us is kept strictly confidential and there is no attempt in our part to try into other’s private life.
We sincerely hope that you look upon things in a spirit to mutual trust and will fill up the form and return it to us. We hardly need to assure you that we always do business in a way that best suits the customer because we remain interested in serving him well.