Sample Complaint letter Format to the Supplier about Shortage of Goods

While our clearing agents are making necessary enquiries here, we shall much appreciate if your forwarding agents could check up the matter with the shipping company there, as according to the bill of lading ____________ (No. of Cases) cases have been loaded.

In view of the fact the books are immediately required in the school, we hope you will look into the matter immediately.

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Yours faithfully,

Supplier’s Reply to Above

Dear Sirs,

We are in receipt of your letter of ____________ (Date) and are sorry to learn that you received ____________ (No. of Cases) cases instead of ____________ (No. of Cases). In the meanwhile we have been informed by our forwarding agents that although bill of lading was issued for ____________ (No. of Cases) cases, through an oversight only ____________ (No. of cases) cases were shipped. The mistake was detected only after the ship had sailed.

____________ (No. of cases) cases have already been dispatched on ____________ (Name) which sailed from here on ____________ (Date) and will arrive there on ____________ (Date)

We regret very much for the inconvenience caused.

Thanking you
Yours faithfully,

x

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